General conditions of sale
These general terms and conditions (hereinafter the "General Terms and Conditions") are issued by the company SCT CHIBERTA, a simplified joint-stock company (SAS) with a share capital of €10,000.00, whose registered office is located at 35 rue du Douchka, registered with the Trade and Companies Register of Thonon-les-Bains under number 984 434 050 (hereinafter the "Establishment"), with intra-community VAT number FR04984434050.
1. PREAMBULE
These General Terms and Conditions (hereinafter the "General Terms and Conditions") define the terms and conditions under which the Establishment allows its clients (hereinafter the "Client(s)") to benefit from all services, particularly reservation services, available on this website and described in more detail below (hereinafter collectively the "Services").
Prior to any reservation of a Service on the Website, the Client declares that they are acting for personal purposes and have full legal capacity allowing them to commit to these General Terms and Conditions.
The Client is invited to read these General Terms and Conditions carefully, the prior acceptance of which is mandatory for booking any Service offered on the Website. It is recommended that all Clients save and print these General Terms and Conditions using the standard functions of their browser and computer. The Client must also consult the Special Terms and Conditions appearing in the price list, which are specific to each Establishment.
The Establishment reserves the right to modify or supplement, at any time, all or part of these General Terms and Conditions.
In this case, the new version of the General Terms and Conditions will be available on the Website with its effective date. Clients are advised to regularly consult the General Terms and Conditions to be informed of any possible changes. In any event, the Client will only be bound by the version of the General Terms and Conditions in effect at the time of booking their Service.
The Client is solely responsible for paying, where applicable, for all technical means giving them access to the Website.
2. DESCRIPTION OF SERVICES
2.1 SERVICES
The Establishment offers on its Site services for booking hotel rooms or other types of accommodation (” Lodging Services ”) (2.1.1) and services complementary to these Services (” Complementary services ”) (2.1.2).
The Accommodation Services and Additional Services are hereinafter referred to together as the” Services ”.
2.1.1 ACCOMMODATION SERVICES
The Site allows the reservation of rooms
The essential characteristics, availability dates, price, options offered, options offered, payment conditions and special conditions of sale applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, member rate conditions, etc.) offered are presented during the reservation process as described in article 3 below.
In this respect, the special conditions of sale applicable to the selected rate are specified, which are also available on the Site (hereinafter the “” Special conditions ”) which are brought to the attention of the Customer before any reservation on the Site. Thus, for example, the Special Conditions may detail the check-in and departure times, the guarantee policy, the cancellation period, the access to Wifi, the specific conditions applicable to children, the eligibility of animals as long as they are kept on a leash in the common areas of the establishment (for reasons of hygiene, animals are never allowed in the dining rooms).
In application of the regulations in force in certain countries, the Customer may be asked, upon arrival at the Establishment, to fill out a police form. To do this, the Customer must present an identity document to allow the Establishment to verify whether a police form must be completed by the Customer.
Customers who have opted for the Online Check-in service declare that they authorize the Establishment to pre-fill the police form with the information provided to them during the reservation.
Upon arrival at the Establishment, the Customer must sign the police form after ensuring the accuracy of the information that has been pre-filled in and after having modified it if necessary.
In the event that the Customer refuses to fill out or sign the police form, he acknowledges being informed that the Establishment will be entitled to refuse him the provision of the booked accommodation.
2.1.2 ADDITIONAL SERVICES
The Site also allows the reservation of Complementary Services, such as breakfast, a bottle of champagne upon arrival of the Customer or the upgrade of Accommodation Services, a treatment (defined as a service offered by an Establishment, which may be a body or facial treatment, a scrub, a massage or any other treatment offered on the Establishment's catalog and subject to the Special Conditions defined by the Establishment).
Complementary Services also refer to travel services within the meaning of article 3.1 of Directive (EU) 2015/2302 of 25 November 2015 relating to package holidays and related travel arrangements, which may form with the Accommodation Services either a “linked travel arrangement” or a “tourist package” according to the criteria specified by this Directive. This information is communicated to the Customer prior to the reservation of these services in the Special Conditions specific to each offer.
Under the Directive, the reservation of a combination of travel services such as accommodation, transport, car rental and other tourist services (visits, excursions, experiences, etc.) is likely to constitute linked travel services or a tourist package.
2.2 PARTNER SERVICES
The Establishment concludes partnership and distribution contracts with third party websites (” Partners ”) in order to allow the Customer to search, select and book rooms in the Establishments of the various brands on the partner's website (hereinafter the” Partner Services ”).
The terms of sale applicable to these Partner Services are available on the Partner's website.
3. BOOKING PROCESS
The Customer chooses any Service presented on the Site or those of its partners by following the path provided for this purpose.
3.1 RESERVATION OF SERVICES
Bookings for the Services are made by the Customer on the Site.
The reservation process varies according to the navigation and the Customer's request.
Any reservation is deemed to have been made as soon as the Customer clicks on the “finalize your reservation” page by the Customer in the case of a prepaid reservation, on the “Pay” button or in the case of a reservation to be paid within the Establishment, on the “Confirm” button.
The Customer may make a reservation of Services on behalf of one or more other person (s). Beyond 7 rooms, the reservation made by the Customer will be subject to the conditions applicable to groups. For reservations concerning business groups, meetings, seminars etc., it is necessary to contact the sales department whose contact details are mentioned below:
marinecauchy@afgroupe.com
3.2 RESERVATION OF PARTNER SERVICES
Bookings made by the Customer via the Partner Services are made through the website and mobile services of each Partner. The reservation is made directly between the Customer and the Partners, following the steps of the Partners' website and mobile services.
4. PRICE AND PAYMENT
4.1 PRICE
The prices relating to the reservation of the Services are indicated before, during and after the reservation.
For Accommodation Services, the prices indicated are per room for the number of person (s) and the date selected except as otherwise provided in the Specific Conditions
When confirming the reservation of a Service, the total price is indicated to the Customer in the amount including VAT in the commercial currency of the establishment and is only valid for the duration indicated on the Site.
If the total price of the reservation of the Service is debited to the Establishment in a currency other than that confirmed on the reservation, the exchange costs are borne by the Customer. Note that if a conversion of the currency confirmed on the reservation into another currency appears on the Site, it is given for information purposes only and is not contractual, taking into account in particular the possible evolution of exchange rates between the date of reservation and the dates of stay at the Establishment.
Unless otherwise stated on the Site, options (for example, breakfast, half board, full board, etc.) that are not offered at the time the Service is booked are not included in the price.
The tourist tax, presented during the Service reservation process, is payable directly on site to the Establishment, except in the case of online prepayment before the stay where this amount may be included.
The prices take into account the VAT applicable on the day of the reservation and any change in the applicable VAT rate will automatically be reflected in the price indicated on the billing date.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the date of the invoice.
Finally, some promotional offers are only available on the Site and are sold exclusively on the internet and in no case at the reception of the Establishment.
4.2 PAYMENT
4.2.1 General provisions
The Customer communicates his payment data either to prepay the reservation before the stay, or as a guarantee of the reservation, by directly indicating, in the area provided for this purpose (secure entry) when it is a bank card, the bank card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram as part of a prepayment via the payment platforms mentioned below.
the Establishment has chosen PLANET in order to secure online payments by bank card. The Customer's payment card is subject to a validity review by these partners and may be refused for several reasons: stolen or blocked card, limit reached, input error etc. In the event of a problem, the Customer must contact his bank on the one hand, and the Establishment or any other entity, on the other hand, to confirm his reservation of the Service and his method of payment.
The online payment methods available and mentioned on the payment page of the Site may be Visa and Mastercard, American Express, JCB, Diners, China UnionPay cards. This list is subject to change and is not exhaustive.
In case of payment to the Establishment or any other entity, the Establishment may accept different means of payment but the Customer must present to the Establishment the bank card that allowed him to guarantee the reservation or to make the prepayment. The Establishment may also ask him to present an identity document for the purposes of preventing bank card fraud.
An invoice will be sent in electronic format to the email address provided by the Customer when booking; if the Customer wishes to receive an invoice in paper format, he must expressly request it before departure.
4.2.2 Prepayment
Prepayment refers to any payment made at the time of booking by the Customer. Once the prepayment has been made, the Customer receives an email confirming the reservation.
The amount that is debited during the reservation includes the total amount indicated during the reservation (including all applicable taxes) and, where applicable, the price of the options selected by the Customer, as described in article 4.1 above.
The actual debit of the reservation amount may require a certain processing time. If at the end of the processing period the amount of the reservation is not debited, the reservation will be canceled.
4.2.3 Bank guarantee
The guarantee of the reservation by bank card means the taking of the Customer's payment data when booking. The Customer's bank card is not debited and payment for the stay is made directly to the Establishment, unless the Customer does not show up at the Establishment and has not previously cancelled his reservation according to the conditions for cancelling the reserved rate.
4.2.4 Pre-authorization
If the Customer has not prepaid for their stay online, the Establishment may, on the day of the Customer's arrival, request authorization (also called “pre-authorization”) from the Customer's bank card, up to the amount of the reservation and a fixed amount to cover any consumption or expenses of the Customer on site (breakfast if not included in the rate), restaurant, bar, tourist tax. where appropriate, etc.). This fixed amount is determined by the Establishment according to the number of people and the number of nights booked.
Example: 2 nights at 130 euros + 40 euros estimated for extras = authorization request of 300 euros.
The pre-authorization request is not an immediate debit but corresponds to a reserve for subsequent payment, authorized by the Customer's bank, which temporarily reduces the limit of the bank card used to guarantee the possibility of subsequent debit. In some cases, depending on the Customer's bank, the pre-authorization request may however appear as a pending debit on the bank account associated with the card used.
When the pre-authorization request has been activated and confirmed by the bank, either:
• the Customer goes to the Establishment, payment for the entire stay is made directly to the Establishment, which then requests the relaxation of the pre-authorization request from the Customer's bank. Any consumption or expenses of the Customer consumed on site will be payable by the Customer on the day of departure to the Establishment;
• the Customer does not appear at the Establishment on the first day of booking, the Establishment sends a debit request to the Customer's bank.
In rare cases, the pre-authorization request may result in a debit by the Customer's bank even before the actual debit is effective. In this case, the debit will not be done twice. The balance, if it is in favor of the Customer, will be automatically re-credited by the bank to the Customer.
If the reservation is cancelled after the pre-authorization request has been activated in accordance with the cancellation conditions of the reserved rate, a request to cancel the pre-authorization request is automatically sent to the bank of the holder of the card used. In rare cases, this cancellation may appear as a refund.
It should be noted that taking into account the release of the pre-authorized amount (or refund) usually takes twenty-four (24) to forty-eight (48) hours but the delay can reach seven (7) business days or more, depending on the bank of the bearer.
To activate a pre-authorization request, the Customer is invited to communicate his bank card data as part of the reservation guarantee. The Customer is informed in advance of the characteristics of the pre-authorization request. Bank card data is only kept by the payment provider, within the framework of a strict bank data security policy.
4.2.5 Non-presentation of the Customer
In the event of non-presentation by the Customer on the first day of booking an Accommodation Service, the Customer's reservation will be cancelled in full and the Establishment will hand over the Accommodation Services reserved for sale:
- In the event that the reservation subject to a no-show is a non-cancellable and/or non-exchangeable and/or non-refundable reservation, the Establishment will keep, as a deposit within the meaning of articles 1590 of the Civil Code and L 214-1 of the Consumer Code in their current versions, all the amounts paid by the Customer when booking;
- In the event that the reservation subject to a no-show is a cancellable and/or exchangeable and/or refundable reservation guaranteed by credit card, the Establishment will debit the bank card provided at the time of booking for the amount including VAT for the first night booked. Extra nights (beyond the first night) will be cancelled at no charge. The Customer is informed that in such a case, the Establishment will put its rooms back for sale. The Customer will not be entitled to any refund or compensation.
At the time of prepayment of a non-cancellable/non-exchangeable/non-refundable reservation, the deposit amount that is debited includes the total amount indicated during the reservation and, where applicable, the price of the options selected by the Customer, as described in article 4.1 above.
4.3 ONLINE CHECK-IN SERVICE
To use the Online Check-in service if available at the time of booking, the Customer must respect, without reservations, the provisions of this article.
To facilitate and accelerate the arrival and/or departure of the Customer, the Establishment has set up the Online Check-in service, a digital procedure to digitize their check-in, before their stay and provided that their reservation is eligible for this service.
The Customer will receive, 48 hours before the scheduled arrival date at the Establishment, an invitation from the Establishment offering him to benefit from the Online Check-in service.
5. CANCELLING OR CHANGING THE RESERVATION OF A SERVICE
For Accommodation Services, the Customer is reminded that he does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts relating to the provision of accommodation and/or care services that must be provided at a specific date or period of time.
For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation.
Bookings with prepayment cannot be subject to any changes and/or cancellations. Deposits (amounts paid in advance) will not be refunded. In this case, it is mentioned in the Special Conditions.
When the Special Conditions allow it:
• the cancellation of the reservation of a Service can be made directly on the Site through the “Consult or cancel your reservation” section;
• the modification of the reservation of a Service can be made directly to the Establishment, whose contact details, in particular telephone, are specified on the reservation confirmation sent by email.
In the event of interruption of a Service due to the Customer, the full agreed price will be collected. In the case of a reservation with prepayment prior to the stay, no refund will be granted.
In the presence of an Accommodation Service, unless otherwise expressly provided for in the Special Conditions, the Customer must leave the Establishment's room before the time indicated by the Establishment. Otherwise, he will be charged for an additional night.
6. COMMITMENTS AND RESPONSIBILITY OF THE CUSTOMER
The Customer is solely responsible for his choice of Services on the Site and for their suitability to his needs, so that the responsibility of the Establishment cannot be sought in this regard.
The Customer is also solely responsible for the information communicated at the time of creating his account and/or any reservation of a Service. The Establishment cannot be held responsible in the event of erroneous or fraudulent information communicated by the Customer. In addition, only the Customer is responsible for the use of his account and for any reservation made, both in his personal name and on behalf of third parties, including minors, unless he demonstrates fraudulent use that is not the result of any fault or negligence on his part. In this respect, the Establishment must be immediately notified of any misuse or fraudulent use of its email address by contacting the Establishment's reception.
The Customer undertakes to use the Site and the Services offered there in accordance with the applicable regulations and these General Conditions. In the event of a breach by the Customer of its obligations under these General Terms and Conditions, the Customer is responsible for the damage caused by him to the Establishment or to third parties. As such, the Customer undertakes to guarantee the Establishment against all claims, actions or remedies of any kind that may result from them and to indemnify it for any damage, costs or compensation of any kind relating thereto.
In particular, the Customer undertakes, by making a final reservation of a Service, to pay the price and to respect the Special Conditions relating thereto. In fact:
- Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the Service reservation at the Customer's expense, without prejudice to any action that the Establishment may take against the Customer;
- The Customer must not invite into the Establishment a person whose behavior is likely to harm the Establishment;
- The Customer must not bring drinks or food from outside sources into the Establishment (rooms and common areas), unless the Establishment has clearly authorized this in advance;
- The Customer must not smoke within the Establishment being 100% non-smoking; which means that in this case, it is forbidden to smoke within the Establishment, including in the rooms;
- The Customer must not interfere with the functioning of the Establishment and must not compromise the safety of the Establishment or the people who are there;
- More generally, any behavior contrary to good morals and public order within the Establishment as well as the non-compliance with the Internal Regulations of the Establishment, will lead the Director of the Establishment and/or any other Service provider to ask the Customer to leave the premises without any compensation and/or without any refund if a payment has already been made. In the event that no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises;
- Minors can only stay in an Establishment accompanied by an adult and provided with a personal identity document. If the accompanying person is an adult other than the parents, the adult must have parental authorization from the child's parents. The Establishment may request these elements;
- The Customer also undertakes that the computer resources made available to it by the Establishment (in particular the WiFi network) are in no way used for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by related rights, such as texts, images, or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for. In books I and II of the Property Code intellectual when such permission is required. The Customer is also required to comply with the security policy of the Establishment's internet access provider, including the rules for using the security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that undermines the effectiveness of these means.
The Customer is responsible for all damage caused by him and/or his guests within the Establishment and bears all costs generated by this damage and/or by non-compliance with the above rules. The Establishment reserves the right to intervene if necessary and to take any appropriate measures against the Customer.
7. COMMITMENTS AND RESPONSIBILITY OF THE ESTABLISHMENT
The Establishment undertakes, within the framework of an obligation of means, to provide access to the Site and the Services offered in accordance with the General Conditions and to act diligently and competently and to make every effort, within a reasonable limit, to remedy any malfunction brought to its attention.
However, the Establishment may be required to temporarily suspend the Site without notice, in particular for technical maintenance reasons, without this entailing its responsibility.
The Customer acknowledges and accepts that the Establishment cannot be held liable for all inconveniences or damages related to the use of the Internet network, including, without this list being exhaustive:
- the poor transmission and/or reception of any data and/or information on the Internet;
- the failure of any receiving equipment or communication lines;
- any malfunction of the Internet network preventing the proper functioning of the Site and/or the reservation of Services.
The Site may refer to hypertext links to other websites published and managed by third parties for which The Establishment disclaims any responsibility for the content of these websites and the services offered there. In this respect, it is specified that the partners are responsible for promoting the offers published on their own websites. The decision to consult third party websites is therefore the full and complete responsibility of the Customer.
The Establishment and the partners are bound by a contract under which The Establishment provides hotel expertise and various services including distribution, sales, marketing and loyalty services. The Customer will in no way be able to seek the responsibility of The Establishment for breaches attributable to the partners.
8.FORCE MAJEURE AND RELOCATION
None of the parties may be held liable to the other party in the event of non-performance of its obligations resulting from a case of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party bears the burden of the resulting costs. Cases usually recognized by the case law of the Court of Cassation are considered to be cases of force majeure. If the case of force majeure lasts more than thirty (30) days from its occurrence, these General Terms and Conditions may be terminated by any of the parties without any of them being able to claim damages.
In the event of force majeure, an exceptional event or the impossibility of providing the Service and in particular of making the room in the reserved Establishment available to the Customer, the Establishment may reserve the right to have the Customer accommodated, totally or partially, in an Establishment of an equivalent category or to provide a Service of the same nature, subject to the prior agreement of the Customer. Reasonable expenses relating to the transfer (possible additional cost of room, transport and telephone call) between the two Establishments are the responsibility of the Establishment initially chosen.
9. PERSONAL DATA
When the Customer uses the Site, in particular when making a reservation, the Establishment processes personal data.
If information identified as mandatory is not provided, the Establishment may not be in a position to register a reservation and manage the latter's complaints.
Thus, the information collected as part of the Customer's reservation is intended for The Establishment, its entities, its partners, its service providers (in particular online payment providers) for the purposes of executing the reservation or taking pre-contractual measures. As soon as the guarantees provided for by the applicable regulations have been put in place, the Customer's data may be transferred from Europe to countries that do not provide, from the point of view of the European Union, an equivalent level of data protection.
The Customer may at any time exercise the rights he has under the regulations on the protection of personal data.
10. VARIOUS
The entry of the required banking information as well as the acceptance of these General Conditions and the Special Conditions by electronic means constitutes an electronic contract between the parties which constitutes proof between the parties of the reservation of the Service and of the exigibility of the amounts due in execution of said reservation.
The General Conditions and the applicable Special Conditions express the entirety of the obligations of the parties. No other conditions communicated by the Customer can be integrated into it.
In the event of a contradiction between the Special Conditions and the General Conditions, the Special Conditions will be the only ones applicable for the obligation in question. In the event of a contradiction between, on the one hand, the general conditions, of any nature whatsoever, of a partner and on the other hand, these General Conditions, the provisions hereof will be the only ones applicable for the obligation in question.
If one or more stipulations of the General Conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will remain in full force and scope.
The authentic language is French. If the General Terms and Conditions are translated into a foreign language, the French language will prevail over any other translation in the event of a dispute, dispute, difficulty in interpreting or executing these conditions and more generally concerning the relationships existing between the parties.
The Customer acknowledges and accepts that the Establishment may assign these General Terms and Conditions as well as all the rights and obligations attached to them, to any third party, without the prior written consent of the Customer. The Customer accepts that such transfer frees L'Établishment for the future. The Customer may not assign the General Conditions, or the rights and obligations attached to them to third parties without the prior written consent of The Establishment.
In accordance with article L.223-1 of the Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list opposing telephone canvassing. This list is accessible via the following site: www.bloctel.gouv.fr.
11. APPLICABLE LAW AND DISPUTE RESOLUTION
The General Terms and Conditions are governed by French law, without impeding any mandatory protective provisions that may apply in the consumers' country of residence.
The Customer is informed by The Establishment of the possibility of using, in the event of a dispute relating to these General Terms and Conditions, a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code.
After having contacted the Establishment to try to resolve the dispute amicably, and in the event of a negative response or lack of response within sixty (60) days from the referral, the Customer may refer the matter to the Tourism and Travel Mediator.
• The procedures for contacting the Mediator and his contact details are available by clicking on the following link: Referral procedures and contact details of the Tourism and Travel Mediator or on the site www.mtv.travel
• Referral to the Mediator can be made within twelve (12) months after the first complaint.
• The Mediator's referral form is available from the following link: Tourism and Travel Mediator referral form.
The Establishment also informs the Customer of the existence of a European platform for Online Dispute Resolution (“RLL”) to which it can use. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/.
September 2025 version
Moments to live At Maison Chiberta
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